Ardent & Roe LLP

Law firm · 8/40 seats active (20%)

At risk · 0util 10 · trend 6 · feedback 0 · −30 blockers
-25 (QBR ↘)Renewal: 2026-08-30

Run Citation Grounding Clinic

Verify cited quotes and citations in the Litigation practice group to address high-severity output concerns.

90-minute Associate Hands-on

Practice Groups

Litigation
At risk · 19

5/20 active seats

80 queries per week

Weekly active trend
Corporate
At risk · 13

2/12 active seats

30 queries per week

Weekly active trend
Employment
At risk · 14

1/8 active seats

10 queries per week

Weekly active trend

Blockers & Re-engagement

trust in_outputhighopen

CSM Action: Pair skeptical partners with the Innovation Lead for supervised use.

Workshop Follow-up: Re-run the 30-minute partner briefing focused on review gates.

Affected practice groups: Litigation

pricing valuehighopen

CSM Action: Build a utilization-versus-cost view for the managing partner.

Workshop Follow-up: Workshop mapping high-frequency tasks to concrete use cases.

Affected practice groups: Corporate, Employment

training gapmediumopen

CSM Action: Run a mandatory 90-minute associate hands-on across both groups.

Workshop Follow-up: Re-baseline with the adoption questionnaire after four weeks.

Affected practice groups: Litigation, Corporate

Feedback Log

Partner · Theme: Trust and groundinghigh
“I will not rely on output unless I can see the source it came from.”
Product Area: reviewStatus: triaged
Associate · Theme: Research groundinghigh
“Research answers need pinpoint citations to be usable in a memo.”
Product Area: researchStatus: new